BACK TO CAREERS

LOCATION

Cape Town

SOFTWARE SUPPORT SPECIALIST

The software support specialist will act as the face of the business for this bespoke application, dealing with, queueing, prioritising and resolving support tickets.

Responsibilities

  • Logging client and user queries
  • Supporting the GBO online platform
  • Setting up client accounts
  • Receiving alerts on scheduled task and troubleshooting where necessary
  • Escalating issues with business managers as appropriate
  • Taking ownership of reported issues/queries and seeing them through to resolution
  • Escalating as necessary: after gathering facts, doing background analysis and verifying the problem, present finding and any recommendations.
  • Following up on escalated tickets, keeping stakeholders in the loop then finally reporting back with the appropriate response

Requirements

  • 3 -4 years in a support role and SQL knowledge
  • Excellent communication skills, both written and verbal
  • Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions
  • Highly self-motivated and directed
  • Good attention to detail
  • Ability to manage task to completion
  • Ability to troubleshoot problems to resolution
  • Basic to intermediate SQL experience
  • Strong MS Office skills
  • The ability to think outside the box
  • Initiative - We encourage creativity and innovation, always open to ideas
  • Expertise - We want to work with the best people in their respective fields
  • Flexibility - We like people who can adapt to the ever-changing environment
  • Some exposure to basic financial principles through study or work experience would be a bonus, and ideally an interest in the asset management/investment industry

Our commitment

  • Over and above a competitive salary and benefits package, we offer a challenging and rewarding working environment where every employee is part of the team. You will be encouraged to make a tangible difference towards our overall strategy and be rewarded for your achievements. If you're the kind of person that wants to push your own personal boundaries and explore what is possible, then we'd very much like to hear from you.
  • Contact [email protected] for the full job specification, including details of rewards and benefits. Applications can also be forwarded to [email protected]