BACK TO CAREERS

LOCATION

London

IT SUPPORT ANALYST

Working as part of the IT infrastructure team who are based in our Cape Town office you will act as the support representative for our London office.

Responsibilities

  • Offering IT solutions & support over telephone, email, remote and face -to -face.
  • Using SD+ for logging, monitoring and managing tickets.
  • Work closely with the SA team to resolve issues, keep SA informed/updated and escalate to senior support members where appropriate.
  • Follow industry best practice to proactively maintain the infrastructure to prevent failers/ issues and improve performance, availability, and resilience.
  • Build and maintain corporate PC's and laptops.
  • Administration of Staters and Leavers.
  • Follow departmental standards, policies, and procedures.
  • Manage/participate in project initiatives (as assigned) to achieve broader IT objectives.
  • Contribute to and maintain documentation for process and procedures.

Requirements

  • Very good English communication skills.
  • A+ PC technician/MCSA Server Admin certification advantageous.
  • Great customer service skills.
  • Ability to work with minimal direction.
  • Excellent methodology in fault-finding.
  • Strong knowledge of MS Windows 10/8, Windows 7 is required.
  • Strong knowledge of MS Office 2013/2016, Office 365.
  • Good understanding of Windows Server/roles and features would be beneficial.
  • Strong knowledge of mobile device platforms, iOS, and Android.
  • Although primarily a Wintel environment some Mac OS support experience would be beneficial.
  • Self -motivated, well organised.
  • Ability to prioritise and focus.

Our commitment

Over and above a competitive salary and benefits package, we offer a challenging and rewarding working environment where every employee is part of the team. You will be encouraged to make a tangible difference towards our overall strategy and be rewarded for your achievements. If you're the kind of person that wants to push your own personal boundaries and explore what is possible, then we'd very much like to hear from you.

Contact [email protected] for the full job specification, including details of rewards and benefits. Applications can also be forwarded to [email protected]